We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:
Eligibility for Returns:
Returns are accepted only if the product is unused, in its original condition, and has the original shrink seal/protection seal intact and unbroken.
Timeframe:
Returns must be initiated within 30 days from the date of purchase.
Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or incorrect. If you have received a defective or incorrect item, please contact us with the details of your order.
Refunds:
Once the returned item is received and inspected, we will issue a refund to the original payment method within 3-5 business days. Original shipping costs are non-refundable on all orders.
Non-Returnable Items:
• Products without the original shrink seal/protection seal.
• Items returned after 30 days from purchase.
• Used, damaged, or altered products.
For any questions, reach out to us at customerservice@evocoreinnovations.co.uk.